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Getting Started

Set up your store

Install on your platform and switch on live rates

7 articles

How ASM works

What happens when a shopper asks for a rate

1 article

Find your way around

The Dashboard, Settings and how to reach us

4 articles

Carriers

Carrier basics

Connect, test and read your carrier accounts

4 articles

Parcel carriers

FedEx, UPS, USPS and other parcel carriers

4 articles

LTL freight carriers

FedEx Freight, TForce and LTL freight basics

3 articles

Shipping platforms

Rates through ShipStation or Veeqo

2 articles

Carrier status

See which carriers are working right now

2 articles

Shipping Rules

Rule basics

Add, name and manage your shipping methods

4 articles

Common scenarios

Flat rates, free shipping, tables and more

10 articles

Conditions and restrictions

Limit a method by place, weight, address or customer

5 articles

Advanced rules

Triggers, points, origins and surprising prices

8 articles

Products

Product shipping settings

Dimensions, boxes, origins and per-product rules

7 articles

Bulk updates with CSV

Update many products at once with a spreadsheet

1 article

Product sync

How products reach ASM from your store

3 articles

Markups, Fees and Taxes

Markups and fees

Handling fees, markups, discounts and packing weight

6 articles

Sales tax

Tax rates and tax services

2 articles

Checkout and Delivery

Shipping settings

Origin address, default weight and store-wide settings

3 articles

Delivery dates

Delivery dates and countdowns for shoppers

2 articles

At checkout

What shoppers and your orders see

4 articles

Add-on features

Box mapping, insurance and temperature sensors

3 articles

Troubleshooting

Problems at checkout

No methods, or a method missing, at checkout

4 articles

Test with the estimator

Test rates and read the estimator's answers

3 articles

Product problems

Missing products and wrong weights

3 articles

Carrier errors

Carrier errors and missing carrier rates

3 articles

Messages explained

What alerts and error messages mean

2 articles

Account and Billing

Sign-in and security

Signing in, passwords and the Activity Log

7 articles

Plans and billing

Plans, trials, payments and invoices

9 articles

Reference

Syntax

Field-by-field rule and markup reference

2 articles

Field reference

Every column in the product CSV

1 article

Glossary

Shipping and ASM terms explained

1 article

Company Forms (W-9)